Frequently Asked Questions

We serve the Greater New Orleans area including New Orleans, Metairie, Kenner, Slidell, Mandeville, Covington, Hammond, and surrounding parishes. Services outside this area may be available upon request and subject to additional charges.

Yes! Our transportation services are available 24 hours a day, 7 days a week, including holidays. You can book rides and reach us for emergencies anytime.

Big Easy Limos has been providing luxury transportation services in the Greater New Orleans area for over 15 years. We’ve successfully completed over 100,000 rides and built a reputation for reliability and excellence.

Absolutely. All our chauffeurs are professionally licensed, thoroughly vetted, background-checked, and fully insured. They undergo regular training to maintain the highest standards of safety and customer service.

Our diverse fleet includes luxury sedans (Bentley Flying Spur), executive SUVs (Cadillac Escalade, Lincoln Aviator, GMC Yukon), stretch limousines, Mercedes Sprinter vans, a vintage Rolls-Royce, wedding trolley, party buses, and motor coaches. We can accommodate groups from 1 to 56 passengers.

You can book online through our website, call us at (504) 466-4477, text us, or email sales@bigeasylimos.com. We recommend booking as far in advance as possible, especially for weddings and special events.

For weddings and major events, we recommend booking 3-6 months in advance. For airport transfers and general transportation, 24-48 hours notice is preferred, though we can often accommodate last-minute bookings based on availability.

Yes, you can modify your reservation by contacting us. Changes are subject to vehicle availability. We recommend notifying us as soon as possible if you need to make changes to ensure we can accommodate your needs.

Cancellation policies vary by service type and booking date. Please contact us directly for specific cancellation terms. Generally, we require 24-48 hours notice for cancellations to avoid fees.

Pricing may vary based on vehicle type, duration, and specific service needs. A free quote can be obtained on our Book Now page, or by calling or texting us at (504) 466-4477.

We accept all major credit cards, debit cards, cash, and corporate billing for established accounts. Payment is typically required at the time of booking or service completion.

Gratuity is not automatically included but is customary and appreciated. We recommend 18-20% of the total fare for excellent service. You can add gratuity at the time of payment or give it directly to your chauffeur.

Yes, we offer special packages for weddings, corporate events, sports events, and night out services. Package availability can depend on demand and season. Call or text us at (504) 466-4477 for more information about current package offerings.

Yes, we specialize in airport transfers to and from Louis Armstrong New Orleans International Airport (MSY) and regional airports. We offer flight tracking, meet and greet service, and complimentary 60-minute wait time for arrivals.

We monitor your flight status in real-time. If your flight is delayed, we automatically adjust your pickup time at no extra charge. If your flight arrives early, we’ll be ready and waiting for you.

For arrivals, your chauffeur will meet you at baggage claim with a personalized sign displaying your name. We’ll provide specific meeting instructions in your confirmation email.

Yes, we offer special packages for weddings, corporate events, sports events, and night out services. Package availability can depend on demand and season. Call or text us at (504) 466-4477 for more information about current package offerings.

We provide complete wedding transportation including bride and groom getaway cars (vintage Rolls-Royce or luxury sedan), wedding party transportation (stretch limos, trolley, party buses), guest shuttles, photo shoot transportation, and airport transfers for out-of-town guests.

We can accommodate reasonable decorations that don’t damage the vehicle. Many couples choose our ‘Just Married’ signs and ribbon decorations. Please discuss your decoration plans when booking.

Our wedding trolley is a fully enclosed, air-conditioned luxury vehicle with a vintage streetcar design. It seats up to 20 passengers and features a premium sound system. It’s perfect for keeping your wedding party together in comfort and style.

We recommend booking your wedding transportation 3-6 months in advance, especially for peak wedding season (April-October). This ensures you get your preferred vehicles and times.

Hiring a limo for a night out eliminates parking hassles (especially in the French Quarter), keeps your group together, provides a designated driver for safety, allows multiple venue stops without logistics stress, and ensures you get home safely without surge pricing or waiting for rides.

Yes, we can work with you to build the perfect itinerary for your night out.

We cover all popular nightlife areas including French Quarter, Bourbon Street, Frenchmen Street, Warehouse District, Magazine Street, Garden District, Uptown New Orleans, and Marigny. Our drivers know the best routes and drop-off points.

Yes! We provide transportation to major venues like Smoothie King Center, Champions Square, Jazz Fest, and other concert and festival locations. We handle the traffic and parking so you can enjoy the event.

Louisiana law allows passengers to consume alcohol in the passenger area of limousines and party buses. However, we require all passengers to be 21+ if alcohol is present, and we reserve the right to refuse service to excessively intoxicated passengers for safety reasons.

Amenities vary by vehicle but may include: premium leather seating, climate control, entertainment systems with multiple TVs, premium sound systems, LED lighting, WiFi, bar areas, privacy partitions, and more. Check our Fleet page for specific vehicle features.

Yes, all our vehicles are meticulously maintained and professionally detailed before every service. We take pride in providing pristine, photo-ready vehicles for all occasions.

Our vehicles accommodate groups of all sizes: luxury sedans (1-3 passengers), executive SUVs (4-7 passengers), stretch limousines (6-16 passengers), Mercedes Sprinter van (12 passengers), wedding trolley (20 passengers), party buses (20-25 passengers), and motor coaches (up to 56 passengers).

Safety is our top priority. All vehicles are regularly inspected and maintained, chauffeurs are licensed and background-checked, we carry full insurance coverage, and we have 24/7 dispatch support. We also monitor weather and traffic conditions to ensure safe travel.

If you experience any issues during your ride, immediately contact our 24/7 dispatch at (504) 466-4477. We have support staff available around the clock to address any concerns and ensure your satisfaction.

Yes, all our chauffeurs are professionally trained, uniformed, courteous, and experienced. They understand the importance of punctuality, discretion, and excellent customer service. Many have been with us for years.

We pride ourselves on punctuality and our drivers arrive early. In the rare event of a delay due to unforeseen circumstances, we’ll notify you immediately and make alternative arrangements if necessary.